HOTEL DA MONTANHA

Terms and Conditions

Terms and Conditions

I. Terms and Conditions


All prices include VAT at the legal rate
Check-in: from 02:00 pm
Check-out: till 12:00 pm
Complaints will only be accepted if made during the client's stay, presented to the management in writing.
Customers may leave a deposit up to 100 € per person at check-in (cash or check), which will be refunded at check-out after checking the status of the room. This deposit will be used to cover any losses or damages, material or personal, that you may cause Hotel da Montanha during your stay. In this case, Hotel da Montanha reserves the right to withhold, provisionally, that deposit, until full investigation of the facts. If it is found that the client has acting directly or indirectly related to the events giving rise to such loss or damage, Hotel da Montanha then proceeds to withhold any amount necessary to cover such loss or damage, regardless of any other legal action deemed necessary to make such user liable.

 II. Conditions Cancellation / Modification


• From January till June (included) and from October till December (included), except New Year period and Easter period, 48h before arrival without any fee; after this period will be charged the amount of the deposit.
• From July till September (included) and including the Easter period, 7 days till the arrival without any fee; after this period will be charged the amount of the deposit.
• In New Year period, 14 days before arrival without any fee; after this period will be charged the amount of the deposit
• In case of non compliance with the above conditions will be charged the deposit amount to be deducted in next booking within a year.
• Modification of Terms: Applies the cancellation policies.
• "No Show" Rate: will be charged the deposit amount and it will not be deducted or refunded.
• Rates subject to change without notice.

III. Privacy Policy


This website and the services/products promoted on it are owned and managed by:
Hotel da Montanha:
Encantos & Emocoes, Lda
VAT Nr 508 068 819
RNET: 1554

We respect the privacy of each person who visits the website and becomes a customer. This document provides information that will be requested and how they can be used. It also establishes how the user can check and update the information and how you can contact us, in order to eliminate it.

1. Information about the user
During the relationship between the site and the Client will require the latter to provide personal and financial information, such as specific information necessary to provide the service. We will not collect customer information without consent.
2. Use of Information:
We may use personal information collected for the purpose of marketing the company. Data will not be disclosed to third parties.
3. Security: 
All precautions will be taken to prevent the loss, misuse or alteration of the information received. If the user wants a copy, correct or delete the information provided, he/she should make that request to geral@hoteldamontanha.com.
4. Cookies:
This website uses cookies and other tracking technologies in order to collect information on visitor behavior.
5. Consent:
Use of this website and the services it is considered that the acceptance of the privacy policy outlined here.

IV. Copyright

 
INTELLECTUAL PROPERTY

The content of this site, including, without limitation, text, graphics, images, sound files, animation files, video and any other information is owned by ENCANTOS EMOCOES, LDA, which owns the rights to use the same (with the exception of content provided by advertisers or business partners who are identified as such), subject to the legal provisions applicable to the protection of copyright and intellectual property. The protection of copyright of the contents of ENCANTOS EMOCOES, LDA extends to all reproductions or copies obtained from the content of this website. All patents, trademarks, logos and emblems are covered by the rights of intellectual and industrial property of their respective owners. Accordingly, the user is notified that neither this site, nor any material contained herein confers any license in respect of any form of intellectual property rights or industrial license confers on any copyright.

USE OF SITE

The user undertakes, in the use they make of this site, including the uploading of content to do the same, to comply with applicable law, including the Code of Copyright and Related Rights, the Industrial Property Code and the Law Computer Crime, and to act in good faith and make use of the site that does not offend any third party rights, including not constitute any attack based on race, nationality, ethnic origin, religion, political or gender, not constitute defamation, incitement to theft, fraud, violence, terrorism, sadism, prostitution, pedophilia, and not to use contents of an obscene, indecent or pornographic. The user is only authorized to use the contents for strictly personal purposes, being expressly prohibited to publish, reproduce, disseminate, distribute or otherwise make the contents accessible to third parties for purposes of marketing or public communication, namely, making them available on another website, online service, bulletin board or message board (for display) or in paper copies, and it is also forbidden to make any transformation of content. It is also forbidden to the user to create or enter this site any viruses or programs that may damage or contaminate or advise others to do so. The ENCANTOS EMOCOES, LDA does not warrant that the services provided by this website will function without interruption or that they are free of errors, viruses or other harmful elements.

WEBSITE CONTENT

The information on this site is intended for the dissemination of the products marketed by ENCANTOS EMOCOES, LDA in Portugal. The information and statements on this site do not represent any warranty of any nature is. In particular, do not represent any promise or implied warranty in relation to the characteristics or suitability of the products to the specific needs of its users. Although ENCANTOS EMOCOES, LDA believe in their accuracy, content may contain errors or inaccuracies, therefore reserve the right to change and manufacturing equipment, as well as lapses. Despite the effort to update content and correct errors detected, the ENCANTOS EMOCOES, LDA assumes no responsibility for not checking a desired outcome or damage, injury or damage which may arise directly or indirectly from accessing this site and / or use of the information contained herein. The ENCANTOS EMOCOES, LDA also reserves the right to change unilaterally, at any time and without any restrictions, product specifications published on this site, without incurring an obligation to immediately update the content.

PRICES

The ENCANTOS EMOCOES, LDA participates actively in revenue daily (Reveneu Management) Our rates may change depending on the increase in occupancy of the unit. The earlier booking, may be your best value. Our rates can be changed at any time without notice.

DATA PROTECTION

The personal data collected during your visits are processed in accordance with law. Due to the nature and interconnection of networks that make up the internet, and because outside the scope of intervention of the provider, this can not account for real or perceived limitations of bandwidth out of your network.

CONTENT PROVIDED BY THIRD PARTIES

ENCANTOS EMOCOES, LDA is not responsible for the accuracy, quality, safety or legality, including compliance with rules relating to copyright and related rights in respect to content, products or services contained on this site have been provided by advertisers or business partners .

LINKS

This site can be found links to other sites. We request the user's attention to the fact that ENCANTOS EMOCOES, LDA have no influence or responsibility for the contents and design of them. Thus, they can not be counted against this company responsibility for updating or quality of the information provided by these sites.

LAW AND JURISDICTION

This site was created and operates under the laws of Portugal. For the resolution of any dispute arising from this site shall be governed by the laws of Portugal and shall have exclusive jurisdiction of the Portuguese courts.

In case of dispute the consumer can use the following Entity Consumer Dispute Alternative Resolution:
Name: CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Contact: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa
Tel.: 213 847 484
E-mail: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org
Lei nº 144/2015, de 8 de setembro

PERSONAL DATA TREATMENT (GRDP)


WHO WE ARE?

Encantos & Emoções – Hotelaria e Turismo, Lda., is a commercial company that is dedicated to the activity of exploring accommodation and catering units (restaurant and similar), exploring the hotel unit dominated as "Hotel da Montanha".

The enterprise Encantos & Emoções – Hotelaria e Turismo, Lda., is committed to protecting the privacy of his Customers and Users of its website and, in this context, assumes the commitment and respect for the privacy and protection rules of personal data.

WHY THIS EXPRESS CONSENT?

This obligation of express consent arises since we intend to make known to our Customers and Users the general rules of privacy and treatment of their personal data, which we collect and treat in the strict respect and in compliance with the new General Regulation of Data Protection.

Encantos & Emoções – Hotelaria e Turismo, Lda., respects the best practices in the field of security and protection of personal data, having for the approved effect a rigorous program, capable of protecting the data that are available to us by all those who in some way are relate to the Company.

In this context, Encantos & Emoções – Hotelaria e Turismo, Lda., is responsible for the implementation and verification of this Regulation, as well as, for the definition of clear rules on processing of personal data, ensuring that everyone who entrusts us with the treatment of their personal data, have the knowledge of how the Company treats the data and which rights that assist in this matter.

At the Hotel da Montanha website, you can find links access to other websites that are unrelated to the Hotel da Montanha. The availability of such links are made in good faith, and Hotel da Montanha cannot be responsible for the collection and processing of personal data made on these websites, nor be held responsible for the accuracy, credibility and functionalities of third party websites.

Thereby, the supply of links to other websites unrelated to the Hotel da Montanha does not imply any assumption of responsibility regard to such websites, in which, this consent is not applicable to them.

HOW AND FOR WHAT PURPOSE YOUR PERSONAL DATA ARE USED?

Encantos & Emoções – Hotelaria e Turismo, Lda., uses the information gathered to smooth the processes of reservation of rooms and billing, customer management, for historical and statistical purposes, legal obligations, quality control of service and for future contacts. We use the information collected to suit our products and services to our customers, for the sending of information, promotions and prizes depending on the stay, through e-mail, SMS or telephone call. This communication is regard to our products and does not constitute a legal or contractual obligation.

WHEN AND HOW DO WE COLLECT YOUR DATA?

Encantos & Emoções – Hotelaria e Turismo, Lda., collects your data by telephone, by writing or through his website, with your consent. As a rule, personal data are collected when you subscribe to one of our products or services.

Some personal data are mandatory and, in case of lack or insufficiency of these data, Encantos & Emoções – Hotelaria e Turismo, Lda., cannot provide the product or service in cause, therefore, the Company will inform Customers of the mandatory nature of the data supply.

If you are not a Client of Encantos & Emoções – Hotelaria e Turismo, Lda., your data will only be processed if you make them available to the Company, in particular if you subscribe to the newsletters, case that will be apply the present rules.

The personal data collected are treated in a computerized manner and in strict compliance with the legislation for the protection of personal data, being stored in a specific database created for this purpose, and in no case will the data collected be used for any other purpose then for which was given the consent by the holder of the personal data.

WHAT ARE PERSONAL DATA?

When we refer to personal data, we refer to any information of any nature and regardless of its support, including sound and image, relating to a natural person identified or identifiable.

Any person who can be identified directly or indirectly, namely by reference to an identification number or one or more specific elements of his or her physical identity, shall be considered identifiable.

WHAT TYPE OF PERSONAL DATA DO WE COLLECT?

Encantos & Emoções – Hotelaria e Turismo, Lda., as part of its activity, proceeds to the collection and processing of personal data necessary for the provision of services and/or the supply of products, treating in this context data such as name, address, taxpayer, telephone number and e-mail address, and possibly a credit card number.

WHO IS RESPONSIBLE FOR THE INFORMATION?

Encantos & Emoções – Hotelaria e Turismo, Lda., is responsible for the collected data that are processed by computer and the information is used only and exclusively in the scope of its business activity. In order to ensure the security of your data and maximum confidentiality, we treat the information you provided to us in an absolutely confidential manner in accordance with our internal security and confidentiality policies and procedures and do not share your data with third parties for commercial purposes. Automated decisions can be made, such as profile definition, to better tailor our offer to the needs of our customers and to allow adherent customers to receive specific promotions and benefits. Encantos & Emoções – Hotelaria e Turismo, Lda., may resort to third parties for the sending of e-mails and SMS.

WHO CAN I CONTACT TO ACCESS, RECTIFY OR DELETE THE DATA?

Our customers and visitors have different privacy concerns and can at any time review, update and decide what type of data they wish to see stored. The person in charge of the data can be contacted directly by e-mail protecaodados@hoteldamontanha.com or by mail to Encantos & Emoções – Hotelaria e Turismo, Lda., Monte da Nossa Senhora da Confiança, Edifício do Hotel, 6100-532 Pedrógão Pequeno, a who may at any time request the copying of data concerning him, withdrawal of consent, rectification, erasure, limitation, portability and opposition to the treatment of the same. In order to consult and control certain types of information associated with your account, obtain information, view and edit your preferences, ask for the deletion or portability of your personal data, just send a mail to the above mentioned address and Encantos & Emoções – Hotelaria e Turismo, Lda. Request the request in writing (via CTT) in order to authenticate the veracity of the request. It should also be noted that the subsequent withdrawal of consent does not compromise the legality of the treatment carried out on the basis of its initial consent.

FOR HOW LONG IS THE DATA STORED?

The length of time during which the data is stored and stored varies according to the purpose for which the information is processed.

The personal data are kept until the end is reached, being eliminated 5 years from the last interaction of the customer with our services.

Effectively, there are legal requirements that require you to retain the data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that led to their collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, at the end of which they will be eliminated.

In relation to personal data collected in certain more personalized activities, possibly of a more sensitive nature, namely massage and babysitting services, will be eliminated immediately after the activity period or at the end of the stay if the guest gives his consent to this second condition.

HOW CAN YOU OPPOSE TO RECEIVE CONTACTS FOR MARKETING PURPOSES?

Encantos & Emoções - Hotelaria e Turismo, Lda. May promote actions to publicize to its Customers, new products or services through telephone, e-mail, SMS, or any other electronic communications service, unless the Client has refused when collecting the data.

If you do not wish to receive such communications, you may object at any time to the use of your data for marketing purposes, to the sending of information communications or to inclusion in lists or information services, as mentioned in the previous point.

WHAT ARE THE MEASURES ADOPTED TO ENSURE THE SAFETY OF YOUR PERSONAL DATA?

Encantos & Emoções - Hotelaria e Turismo, Lda., Is committed to guarantee the protection of the personal data that are available to us, and has approved and implemented strict rules in this regard. Compliance with these rules is an obligation of all those who legally access them.

Bearing in mind the great concern and commitment that Encantos & Emoções - Hotelaria e Turismo, Lda., reveals in defending the privacy issues, a number of technical and organizational security measures have been adopted in order to protect the personal data that are available to us against its dissemination, loss, misuse, alteration, treatment or unauthorized access as well as against any other form of illicit treatment.

In this sense, the processing of personal data requires encrypted sessions of the computer system and all personal data that you give us about you are stored safely in the systems of Encantos & Emoções - Hotelaria e Turismo, Lda.

Regardless of the security measures adopted by Encantos & Emoções - Hotelaria e Turismo, Lda., we are obliged to alert all those who surf the Internet that they should take additional security measures, namely to ensure that it uses a PC and Browser updated in terms of " patches "with an active firewall, anti-virus and antispyware, and make sure the authenticity of the sites you visit on the internet, avoiding websites that you do not trust.

PERSONAL INFORMATION

Details of personal information are requested when booking online or in the hotel. Please note that all your personal information will be used only to make the reservation. Your contacts are also used in our database to send information about promotions, in force in our Newsletter with your express consent. Your data will not be transmitted to third parties, but only for the exclusive use of Hotel da Montanha.

COOKIES

When you visit our site, a small text file (Cookie) is created and saved to your computer's disk. This file recognizes you, will allow you greater ease and speed in access, and personalization of the page in the level of your online experience. We also identify technical information of your computer when you visit the pages of our site, such as Internet Protocol (IP), operating system, browser type. We use this information to improve the quality of your visit to our site, and we will not disclose it to entities outside the Hotel da Montanha. Most browsers automatically accept these files (Cookies), but you can delete them or automatically set your lock. In the "Help" menu of your browser you will find how to make these settings. However, if you do not allow the use of cookies, there may be some features that you will not be able to use.

EMAIL

If you subscribe to our newsletter, you will receive by email information about our promotions and highlights. If you do not wish to receive more Newsletters, you can remove your address from our mailing list by clicking the link shown in the footer of each newsletter.

LEGAL WARNING

TERMS AND CONDITIONS

The information contained in this site is the property of Hotel da Montanha. Your download, reproduction or return, partial or full for commercial purposes, is strictly prohibited.

The user of this site will not be able to use any software or application that interferes with the normal operation of the same. You may not use any application, automatic mechanism or manual process to monitor or copy your pages, without the prior consent and authorization of Hotel da Montanha.

The contents presented in this site may eventually present some mistake or outdated. Hotel da Montanha may make modifications or corrections to the published information without prior notice.