- 1. Reservations and Confirmation
- 2. Changes and Cancellations
- 3. Prices and Rates
- 4. Payments and Billing
- 5. Check-in and Check-out
- 6. Rooms and Accommodations
- 7. Restaurant, Bar and Room Service
- 8. Breakfast
- 9. Spa, Fitness and Pools
- 10. Children and Families
- 11. Special Requests and Requests
- 12. Location, Facilities and Activities
- 13. Customer Support
1. Reservations and Confirmation
How can I make a reservation?
How do I receive confirmation of my reservation?
After completing your reservation, confirmation will be sent via email to the address provided.
How do I know if the booking was successful?
After you have filled in your personal details/payment details and the latter has been correctly validated, you will receive a booking confirmation email at the email address you provided. You will also receive your booking number.
I lost the email with the booking confirmation. What should I do?
We advise you to contact us directly by telephone at (+351) 236 480 000 (National landline call) or (+351) 963 903 262 (National mobile call) or by email at geral@hoteldamontanha.com. However, it is not mandatory to present the booking confirmation at check-in; simply present an identification document that matches the name on the booking.
Can I book it for the same day I'm doing the research?
Yes, you can make same-day reservations.
Can I book more than one room?
When conducting your search, you can enter the number of rooms you wish to book, up to a maximum of 20. However, we appreciate you contacting us directly for special group rates. Simultaneous booking of multiple rooms is only possible if your adult/child composition is homogeneous. Otherwise, you will need to make several separate bookings.
Can I reserve a room for day use?
It is not possible to book a room for daily use through our website. You must contact the Hotel da Montanha directly.
Can I benefit from an online rate by booking directly with the Reservations Department?
What are the benefits of booking online?
Our website offers the lowest prices online. If a customer finds a lower price, we guarantee to match it and apply a 5% discount, provided the price meets the exact same conditions as ours. In addition, we have exclusive discounts available only on our website.
Is it safe to make a reservation online?
Yes. To guarantee your security and maximum confidentiality, we treat your information in accordance with European data protection laws to prevent any unauthorized access, protecting all personal data provided by the client. Only individuals authorized by the company will be able to access your personal data during the performance of their work.
2. Changes and Cancellations
How can I change/cancel a reservation?
Can I cancel or change my reservation?
If I book online, can I call the hotel directly to modify my reservation?
What does free cancellation mean?
Free cancellation means you can cancel your booking up to the deadline, depending on the fare conditions, without any associated cost.
What are the cancellation policies?
To find out the conditions regarding your reservation, please check the “Cancellation Policy”.
What is the deadline for canceling my reservation?
You can find this information in the general terms and conditions on our website, in the terms and conditions of the chosen fare, as well as in the booking confirmation email.
If I fail to show up at the hotel on the date of my stay without prior notice, will I be charged the full amount for the stay?
Yes, in accordance with our No Show policy.
3. Prices and Rates
O preço é por pessoa ou por quarto?
Os preços apresentados são por quarto.
O que está incluído no preço?
No momento em que é realizada a pesquisa de disponibilidade na “informação da reserva” está mencionado tudo o que está incluído no preço assim como as políticas. A informação consta também no e-mail de confirmação de reserva.
O preço que vi na passada semana já não está disponível, porquê?
Os nossos preços variam consoante a taxa de ocupação e a época para qual é feita a pesquisa. Poderá ainda ter visto uma promoção disponível à data, que entretanto, terminou.
Encontrei um melhor preço noutro site, o que devo fazer?
Caso encontre algum preço inferior ao preço disponibilizado em www.hoteldamontanha.com no prazo de 24 horas após a conclusão da sua reserva no nosso site, não só igualamos esse preço, como também lhe oferecemos 5% de desconto! Deste modo, deverá proceder a uma reserva no sítio www.hoteldamontanha.com como habitualmente e guarde o seu número de reserva. De seguida, preencha os comentários e indique o site, com a ligação com o preço mais baixo encontrado, ou caso já tenha efetuado a sua reserva envie-nos uma mensagem através do nosso site www.hoteldamontanha.com indicando o número da sua reserva, juntamente com o site e com o link com o preço mais baixo encontrado. Com a maior brevidade, será contactado com o novo valor da reserva, que será 5% inferior ao melhor preço que encontrou.
O que significa Melhor Preço Garantido?
O Hotel da Montanha tenta garantir que o melhor preço esteja disponível no nosso site. No entanto, se encontrar uma tarifa mais baixa, e apresente exatamente as mesmas condições por nós aplicadas, igualamos o valor mais baixo encontrado e é dado um desconto adicional de 5%.
4. Payments and Billing
My card was rejected when I tried to pay. What can I do?
I'm entering my credit card details. When will the money be withdrawn?
If you choose to pay by credit card, the deposit amount will be charged immediately.
What are the payment terms?
To book a stay at Hotel da Montanha, a deposit is always required to guarantee your reservation. After making your reservation, you will receive an email with our bank details to proceed with the deposit, or you can choose to pay by credit card. If your reservation is made 2 days before arrival, we will request full payment by credit card.
Which credit cards can I use to book through the website?
Visa, American Express and MasterCard.
Do I always have to pay with a credit card when I book online?
Do I always have to pay with a credit card at the hotel?
No. At the hotel, you can pay by card, debit, or cash, but a deposit will be required after making your reservation to guarantee it.
Can I pay at the hotel with a different card than the one I used to make the reservation?
Yes, if you intend to pay with another credit card, you can use it.
I haven't received my bill. What should I do?
5. Check-in and Check-out
What are the check-in/check-out times? Is it possible to change them?
How do I let the hotel know I'm going to be late?
We advise you to contact us directly by telephone at (+351) 236 480 000 (National landline call) or (+351) 963 903 262 (National mobile call) or by email at geral@hoteldamontanha.com.
What documents do I need to submit at check-in?
Credit card used for the reservation; Citizen card and/or passport.
Do I need to present my credit card at check-in?
You don’t need to present a credit card at check-in. However, if you paid by credit card, you will need to show it.
6. Rooms and Accommodations
How many people are allowed in the room?
All rooms have different maximum occupancy capacities. Please check the room descriptions beforehand and simulate the occupancy by entering the number of adults and children you wish to accommodate.
Do the rooms have a mini-fridge?
The rooms do not have a mini-fridge.
Do all rooms have Wi-Fi?
All rooms have free Wi-Fi access, as do the public areas.
Does the hotel have rooms for people with reduced mobility?
When is the room cleaning done?
Room cleaning is performed daily.
Is smoking allowed in the rooms?
Smoking is not allowed in the rooms.
7. Restaurant, Bar and Room Service
Do meals at the restaurant require reservations?
What meal plans are available at the hotel?
The hotel offers half-board and full-board options.
What time is lunch?
O almoço está disponível das 12:30 até às 15:00 horas.
What time is dinner?
Dinner is available from 7:30 PM to 10:30 PM.
What are the opening hours of the bars?
The bar next to the reception (Bar Tisana) is open year-round, and the bar at the Sabores da Montanha restaurant (Bar da Montanha) is open during mealtimes. The poolside bar (Bar dos Sentidos) is only open during peak season from 10:30 AM to 7:30 PM.
Does the hotel have room service? What are the hours?
The hotel offers 24-hour room service.
Is it permitted to bring drinks from outside the hotel?
For reasons of hygiene and food safety, quality control, civil liability, and good operational practices, it is not permitted to consume beverages purchased outside the establishment within the hotel.
This policy applies to all common areas, including bars, restaurants, swimming pools, outdoor areas, corridors, and other public spaces.
Exceptions:
Beverages for babies
Duly justified medical needs
Specific conditions previously agreed upon for events or groups.
8. Breakfast
Is breakfast included in the price?
Yes, breakfast is included in the price.
What types of breakfast are available?
The available services are Continental Buffet breakfast or English breakfast, upon request.
What time is breakfast served?
Breakfast is available from 7:30 AM to 10:00 AM.
9. Spa, Fitness and Pools
Is access to the Spa and Fitness Center included in the price?
Yes, access to the spa and fitness center is included in the price.
What are the opening hours of the Spa and Fitness Center?
Access to the Spa and Fitness Center is open from 10:30 AM to 7:30 PM.
Do you need an appointment to enjoy massages at the Spa?
Does the hotel have a pool? What times of year are you available?
The hotel has three swimming pools that are open year-round: one indoor pool and two outdoor pools, one for adults and one for children.
10. Children and Families
What is the pricing policy for children?
Children aged 3 to 12 years and babies up to 2 years are considered. Free crib for children (up to 2 years). Maximum 1 crib per room. Half-board and Full-board: 50% of the adult price (drinks not included); offer for children aged 0 to 2 years.
I'm traveling with children, is it possible to add extra beds and/or cribs? Is there an extra cost?
The availability of extra beds depends on the type of room desired and the child’s age. You must enter this information in the last step of the booking process, under the heading “comments,” and it is subject to availability.
I'm traveling with children; does the hotel have activities available for children?
11. Special Requests and Requests
How can I make a special request? Double bed, extra bed, etc.?
Are pets allowed in the hotel?
Pets are not allowed in the hotel. However, service animals are permitted at no extra charge. The client must present proof of ownership at check-in and provide a reference in the booking comments.
12. Location, Facilities and Activities
Where is the hotel located?
On our page you can view the hotel’s location as well as its GPS coordinates.
Is there parking at the hotel?
The hotel has private parking.
Does the hotel have space to store bicycles?
Yes, the hotel has a space to store bicycles.
What services does the hotel offer?
O Hotel oferece distintos serviços. Poderá verificar os serviços na nossa página no separador “Serviços”.
Que atividades existem nas proximidades?
Yes, there is a wide variety of activities available in this region. To learn more, you should check the services on our page under the “Activities” tab, or contact us directly by phone at (+351) 236 480 000 (National landline call) or (+351) 963 903 262 (National mobile call) or by email at geral@hoteldamontanha.com.
13. Customer Support
What are the reception hours?
The reception is open 24 hours a day.
I forgot something at the hotel. What can I do?
I'd like to leave a comment about my stay. Where can I do that?
At check-in, all guests receive a satisfaction survey where they can leave their suggestions. You can also share your experience by visiting our website and clicking on “Guestbook”; you can also do so via TripAdvisor, Facebook, or Google.